Influence of employer-employee relationships on service quality in the hospitality industry in Nakuru County, Kenya

Employees are the backbone of the hospitality industry, and the people in service are inseparable from the service they provide. This research investigated the influence of employer-employee relationships on service quality in the hospitality industry in Nakuru County, Kenya. Descriptive design was...

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Bibliographic Details
Main Authors: Ben Mburu, Peter Koome, David Gichuhi
Format: Article
Language:English
Published: Ümit Hacıoğlu 2020-09-01
Series:International Journal of Research In Business and Social Science
Subjects:
Online Access:https://www.ssbfnet.com/ojs/index.php/ijrbs/article/view/854