Evolution of productivity and relation with satisfaction in hospital care and specialized care of Autonomous Communities Health Systems
The goal of this paper is to analyze changes in productivity and their relation with variations in citizens’ perceived satisfaction in the field of hospital care and specialized care in the Spanish regional health services for the period 1999-2004. To assess changes in productivity the Malmquist ind...
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doaj-95eda3302bb34611b99208aaf373be212020-11-24T22:52:53ZengAECRInvestigaciones Regionales - Journal of Regional Research1695-72532013-01-0127732Evolution of productivity and relation with satisfaction in hospital care and specialized care of Autonomous Communities Health SystemsAmparo Seijas DíazGuillermo Iglesias GómezThe goal of this paper is to analyze changes in productivity and their relation with variations in citizens’ perceived satisfaction in the field of hospital care and specialized care in the Spanish regional health services for the period 1999-2004. To assess changes in productivity the Malmquist indices and Data Envelopment Analysis methodology are used, completing the analysis with bootstrap procedures. The average results show a rise in productivity accompanied by a drop in citizens’ satisfaction. However, the individual analysis does not allow identifying any correlation between variables. The inclusion of the hospital indicator of satisfaction in the production function improves the results, although does not change the regional administrations rankings.http://www.aecr.org/images/ImatgesArticles/2013/11/01_Seijas.pdfProductivityefficiencysatisfactionMalmquist indexdata envelopment analysishealth care |
collection |
DOAJ |
language |
English |
format |
Article |
sources |
DOAJ |
author |
Amparo Seijas Díaz Guillermo Iglesias Gómez |
spellingShingle |
Amparo Seijas Díaz Guillermo Iglesias Gómez Evolution of productivity and relation with satisfaction in hospital care and specialized care of Autonomous Communities Health Systems Investigaciones Regionales - Journal of Regional Research Productivity efficiency satisfaction Malmquist index data envelopment analysis health care |
author_facet |
Amparo Seijas Díaz Guillermo Iglesias Gómez |
author_sort |
Amparo Seijas Díaz |
title |
Evolution of productivity and relation with satisfaction in hospital care and specialized care of Autonomous Communities Health Systems |
title_short |
Evolution of productivity and relation with satisfaction in hospital care and specialized care of Autonomous Communities Health Systems |
title_full |
Evolution of productivity and relation with satisfaction in hospital care and specialized care of Autonomous Communities Health Systems |
title_fullStr |
Evolution of productivity and relation with satisfaction in hospital care and specialized care of Autonomous Communities Health Systems |
title_full_unstemmed |
Evolution of productivity and relation with satisfaction in hospital care and specialized care of Autonomous Communities Health Systems |
title_sort |
evolution of productivity and relation with satisfaction in hospital care and specialized care of autonomous communities health systems |
publisher |
AECR |
series |
Investigaciones Regionales - Journal of Regional Research |
issn |
1695-7253 |
publishDate |
2013-01-01 |
description |
The goal of this paper is to analyze changes in productivity and their relation with variations in citizens’ perceived satisfaction in the field of hospital care and specialized care in the Spanish regional health services for the period 1999-2004. To assess changes in productivity the Malmquist indices and Data Envelopment Analysis methodology are used, completing the analysis with bootstrap procedures. The average results show a rise in productivity accompanied by a drop in citizens’ satisfaction. However, the individual analysis does not allow identifying any correlation between variables. The inclusion of the hospital indicator of satisfaction in the production function improves the results, although does not change the regional administrations rankings. |
topic |
Productivity efficiency satisfaction Malmquist index data envelopment analysis health care |
url |
http://www.aecr.org/images/ImatgesArticles/2013/11/01_Seijas.pdf |
work_keys_str_mv |
AT amparoseijasdiaz evolutionofproductivityandrelationwithsatisfactioninhospitalcareandspecializedcareofautonomouscommunitieshealthsystems AT guillermoiglesiasgomez evolutionofproductivityandrelationwithsatisfactioninhospitalcareandspecializedcareofautonomouscommunitieshealthsystems |
_version_ |
1725664133629607936 |