Evolution of productivity and relation with satisfaction in hospital care and specialized care of Autonomous Communities Health Systems

The goal of this paper is to analyze changes in productivity and their relation with variations in citizens’ perceived satisfaction in the field of hospital care and specialized care in the Spanish regional health services for the period 1999-2004. To assess changes in productivity the Malmquist ind...

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Main Authors: Amparo Seijas Díaz, Guillermo Iglesias Gómez
Format: Article
Language:English
Published: AECR 2013-01-01
Series:Investigaciones Regionales - Journal of Regional Research
Subjects:
Online Access:http://www.aecr.org/images/ImatgesArticles/2013/11/01_Seijas.pdf
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spelling doaj-95eda3302bb34611b99208aaf373be212020-11-24T22:52:53ZengAECRInvestigaciones Regionales - Journal of Regional Research1695-72532013-01-0127732Evolution of productivity and relation with satisfaction in hospital care and specialized care of Autonomous Communities Health SystemsAmparo Seijas DíazGuillermo Iglesias GómezThe goal of this paper is to analyze changes in productivity and their relation with variations in citizens’ perceived satisfaction in the field of hospital care and specialized care in the Spanish regional health services for the period 1999-2004. To assess changes in productivity the Malmquist indices and Data Envelopment Analysis methodology are used, completing the analysis with bootstrap procedures. The average results show a rise in productivity accompanied by a drop in citizens’ satisfaction. However, the individual analysis does not allow identifying any correlation between variables. The inclusion of the hospital indicator of satisfaction in the production function improves the results, although does not change the regional administrations rankings.http://www.aecr.org/images/ImatgesArticles/2013/11/01_Seijas.pdfProductivityefficiencysatisfactionMalmquist indexdata envelopment analysishealth care
collection DOAJ
language English
format Article
sources DOAJ
author Amparo Seijas Díaz
Guillermo Iglesias Gómez
spellingShingle Amparo Seijas Díaz
Guillermo Iglesias Gómez
Evolution of productivity and relation with satisfaction in hospital care and specialized care of Autonomous Communities Health Systems
Investigaciones Regionales - Journal of Regional Research
Productivity
efficiency
satisfaction
Malmquist index
data envelopment analysis
health care
author_facet Amparo Seijas Díaz
Guillermo Iglesias Gómez
author_sort Amparo Seijas Díaz
title Evolution of productivity and relation with satisfaction in hospital care and specialized care of Autonomous Communities Health Systems
title_short Evolution of productivity and relation with satisfaction in hospital care and specialized care of Autonomous Communities Health Systems
title_full Evolution of productivity and relation with satisfaction in hospital care and specialized care of Autonomous Communities Health Systems
title_fullStr Evolution of productivity and relation with satisfaction in hospital care and specialized care of Autonomous Communities Health Systems
title_full_unstemmed Evolution of productivity and relation with satisfaction in hospital care and specialized care of Autonomous Communities Health Systems
title_sort evolution of productivity and relation with satisfaction in hospital care and specialized care of autonomous communities health systems
publisher AECR
series Investigaciones Regionales - Journal of Regional Research
issn 1695-7253
publishDate 2013-01-01
description The goal of this paper is to analyze changes in productivity and their relation with variations in citizens’ perceived satisfaction in the field of hospital care and specialized care in the Spanish regional health services for the period 1999-2004. To assess changes in productivity the Malmquist indices and Data Envelopment Analysis methodology are used, completing the analysis with bootstrap procedures. The average results show a rise in productivity accompanied by a drop in citizens’ satisfaction. However, the individual analysis does not allow identifying any correlation between variables. The inclusion of the hospital indicator of satisfaction in the production function improves the results, although does not change the regional administrations rankings.
topic Productivity
efficiency
satisfaction
Malmquist index
data envelopment analysis
health care
url http://www.aecr.org/images/ImatgesArticles/2013/11/01_Seijas.pdf
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