A fuzzy QFD methodology to improve logistics service
Customer service is increasingly being recognized as a source of competitive advantage. The keys to provide effective customer service are determining the customer needs, accurately, and meeting and exceeding the needs in a consistent manner. Companies should adapt a strategic, proactive focus on cu...
Main Authors: | , , , |
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Format: | Article |
Language: | English |
Published: |
Growing Science
2014-06-01
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Series: | Decision Science Letters |
Subjects: | |
Online Access: | http://www.growingscience.com/dsl/Vol3/dsl_2014_8.pdf |