Comparison Customer Satisfaction Indices and Finding a Model for Measurement Taxpayer Satisfaction
This study attempts to come up with a practical framework for evaluating the taxpayer satisfaction for taxation organization. In so doing, first, 22 essential factors in taxpayer satisfaction process; were found in the literature related to the Customer Satisfaction Indices, and then a questionnaire...
| Main Authors: | , , , , |
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| Format: | Article |
| Language: | fas |
| Published: |
University of Tehran
2009-03-01
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| Series: | مدیریت بازرگانی |
| Subjects: | |
| Online Access: | https://jibm.ut.ac.ir/article_20326_0aba42293aac991527e7c173800cdc51.pdf |