Measuring the Quality of a Master's Program Course in Public Administration
<p>Student satisfaction can be measured using the concept of disconfirmation. Disconfirmation is the difference between the expectations concerning a service. Using regression analysis and the concept of disconfirmation, easily interpretable graphical displays can be produced to identify areas...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Babes Bolyai University
2010-02-01
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| Series: | Transylvanian Review of Administrative Sciences |
| Online Access: | https://rtsa.ro/tras/index.php/tras/article/view/107 |