Service quality perceptions in higher education institutions: the case of a colombian university
Recognizing that higher education institutions (HEI) are currently competing aggressively through competitive advantages and high service quality, the assessment of the service quality is essential to provide information on the effectiveness of educational plans and improvement programs. This articl...
| Main Authors: | , |
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| Format: | Article |
| Language: | Spanish |
| Published: |
Universidad ICESI
2012-10-01
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| Series: | Estudios Gerenciales |
| Subjects: | |
| Online Access: | http://www.sciencedirect.com/science/article/pii/S0123592312700049 |