Analisis Konsekuensi Kualitas Pelayanan Tehadap Kepuasan Masyarakat (Kajian pada Pengguna Pelayanan Publik Dinas Perhubungan & LLAJ Provinsi Jawa Timur)
A quality service and satisfying customer needs to be done continuously, despite complaints received is relatively low. Logical consequence of the perceived service quality will affect consumer behavior. Without exception the quality of service (service quality) public at Weigh Stations Services Uni...
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| Format: | Article |
| Language: | English |
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Petra Christian University
2011-01-01
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| Series: | Jurnal Manajemen dan Wirausaha |
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| Online Access: | http://puslit2.petra.ac.id/ejournal/index.php/man/article/view/18245 |