ANALYSIS OF FACTORS AFFECTING PATIENT SATISFACTION IN JKN SYSTEM: PATIENT CHARACTERISTICS, JKN SERVICES, AND PHARMACY SERVICES
National Health Insurance (JKN) is a health insurance system by using mechanisms of social health insurance held by BPJS. Satisfaction of participants will affect the sustainability of the system JKN. Factors affecting patient satisfaction are patient characteristics, JKN services, and pharmacy serv...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Universitas Gadjah Mada
2015-12-01
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| Series: | Indonesian Journal of Pharmacy |
| Subjects: | |
| Online Access: | http://indonesianjpharm.farmasi.ugm.ac.id/index.php/3/article/view/948 |