An Empirical Study on Customer Churn Behaviours Prediction Using Arabic Twitter Mining Approach

An Empirical Study on Customer Churn Behaviours Prediction Using Arabic Twitter Mining Approach

With the rising growth of the telecommunication industry, the customer churn problem has grown in significance as well. One of the most critical challenges in the data and voice telecommunication service industry is retaining customers, thus reducing customer churn by increasing customer satisfactio...

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Bibliographic Details
Main Authors: Latifah Almuqren, Fatma S. Alrayes, Alexandra I. Cristea
Format: Article
Language:English
Published: MDPI AG 2021-07-01
Series:Future Internet
Subjects:
customer churn
customer satisfaction
sentiment analysis
deep learning
Online Access:https://www.mdpi.com/1999-5903/13/7/175

Internet

https://www.mdpi.com/1999-5903/13/7/175

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