ANALYSIS OF HOSPITALIZATION SERVICE QUALITY ON THE INPATIENTS OF MUTIARA BUNDA MALANG MATERNITY HOSPITAL USING SERVQUAL AND KANO MODELS
Good service quality could be known by comparing patients’ perceptions of services that are actually received with their expected or desired services towards company service attributes. This study aimed at measuring the gaps and differences between patients’ expectations and perceptions about the di...
| Main Authors: | , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Russian Journal of Agricultural and Socio-Economic Sciences
2020-04-01
|
| Series: | Russian Journal of Agricultural and Socio-Economic Sciences |
| Subjects: | |
| Online Access: | https://rjoas.com/issue-2020-04/article_13.pdf |