Features of formalization of information for indistinct estimation and forecasting of activity of clients of the Call-center

• Main Authors: M. G. Aznaurova, O. B. Popova
• Format: Article
• Language: Russian
• Published: Voronezh state university of engineering technologies 2012-10-01
• Series: Vestnik Voronežskogo Gosudarstvennogo Universiteta Inženernyh Tehnologij
• Subjects: показатели активности клиентов; лингвистический подход; прогнозируемые факторы активности
• Online Access: https://www.vestnik-vsuet.ru/vguit/article/view/90
• ISSN: 2226-910X; 2310-1202

Features of formalization of the entrance and target information for the module of indistinct estimation that allows to raise accuracy of forecasting and efficiency of planning of resources are considered.