Customer's Profitability Analyses and Customer Service Policies

Customer's Profitability Analyses and Customer Service Policies

Most organizations do not pay attention to the customer's profitability. It is also appropriate to improve this activity by first applying a model of customer profitability analysis. One of the basic principles of customer return analysis, which the provider must implement, is to disclose and d...

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Bibliographic Details
Main Authors: Venelin Terziev, Vanya Banabakova, Marin Georgiev
Format: Article
Language:English
Published: Innovations and Sustainability Academy 2017-09-01
Series:Journal of Innovations and Sustainability
Subjects:
customer
customer profitability
customer service’s expenses
ABC-analysis
Online Access:https://sites.google.com/site/journalinsust/home/journal-of-innovations-and-sustainability-vol-3-no-3-2017/customer-s-profitability-analyses-and-customer-service-policies

Internet

https://sites.google.com/site/journalinsust/home/journal-of-innovations-and-sustainability-vol-3-no-3-2017/customer-s-profitability-analyses-and-customer-service-policies

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