Invited Article: The Future of CRM is UX

Background: This paper connects several sides of the web and mobile usages in business. The idea is to utilize Customer Relations Management (CRM) as the vehicle to establish connection from Web one and Web two into Web three. Objectives: This paper has the main purpose combine efforts in developing...

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Bibliographic Details
Main Author: Crnkovic Jakov (Yasha)
Format: Article
Language:English
Published: Sciendo 2013-03-01
Series:Business Systems Research
Subjects:
Online Access:https://doi.org/10.2478/bsrj-2013-0001