Invited Article: The Future of CRM is UX
Background: This paper connects several sides of the web and mobile usages in business. The idea is to utilize Customer Relations Management (CRM) as the vehicle to establish connection from Web one and Web two into Web three. Objectives: This paper has the main purpose combine efforts in developing...
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| Format: | Article |
| Language: | English |
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Sciendo
2013-03-01
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| Series: | Business Systems Research |
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| Online Access: | https://doi.org/10.2478/bsrj-2013-0001 |