Pengembangan Model Kualitas Pelayanan Jasa Pendidikan Sekolah Karakter di Jakarta
This study aims to investigate the correlation of service quality to customer satisfaction, loyalty, and deployment of communication using Word of Mouth (WOM). The research was conducted at Character-based School in Jakarta, involving 84 parents as respondents. A purposive sampling method was applie...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Universitas Andalas
2018-10-01
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| Series: | Jurnal Optimasi Sistem Industri |
| Subjects: | |
| Online Access: | http://josi.ft.unand.ac.id/index.php/josi/article/view/246 |