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APPLYING THE SERVQUAL METHOD IN BANKS

APPLYING THE SERVQUAL METHOD IN BANKS

Bibliographic Details
Main Author: Benţe Corneliu
Format: Article
Language:deu
Published: University of Oradea 2012-12-01
Series:Annals of the University of Oradea: Economic Science
Subjects:
perception, satisfaction, expectations, SERVQUAL, Service quality
Online Access:http://anale.steconomiceuoradea.ro/volume/2012/n2/136.pdf
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Internet

http://anale.steconomiceuoradea.ro/volume/2012/n2/136.pdf

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