Factors affecting service quality at Vietnamese retail banks
Sustainable growth and development can be the most important lesson that banks have learned in recent decades. Banks would gain many benefits, win the competition and develop sustainably if there have been more and more loyal customers. Customer satisfaction will help build customer loyalty. In orde...
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| Format: | Article |
| Language: | English |
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LLC "CPC "Business Perspectives"
2018-06-01
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| Series: | Banks and Bank Systems |
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| Online Access: | https://businessperspectives.org/images/pdf/applications/publishing/templates/article/assets/10468/BBS_2018_02_Hoang.pdf |