PERANAN KUALITAS PELAYANAN TERHADAP KINERJA RUMAH SAKIT ( STUDI PADA RAWAT INAP RUMAH SAKIT ISLAM WAFA KEPANJEN KAB. MALANG)
Service quality has an important role in enhancing company performance. A key factor to win the competition lied in the company ability to make its costumer satisfy. Service quality has already become main focus for RSI Aisyiah, and the service quality enhancement is the most serious challenge that...
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| Format: | Article |
| Language: | Indonesian |
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Universitas Kanjuruhan Malang
2007-01-01
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| Series: | Jurnal Ekonomi Modernisasi |
| Subjects: | |
| Online Access: | http://ejournal.unikama.ac.id/index.php/JEKO/article/view/939 |