Dutch healthcare reform: did it result in better patient experiences in hospitals? a comparison of the consumer quality index over time

<p>Abstract</p> <p>Background</p> <p>In 2006, the Dutch hospital market was reformed to create a more efficient delivery system through managed competition. To allow competition on quality, patient experiences were measured using the Consumer Quality index (CQI). We stu...

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Bibliographic Details
Main Authors: Ikkersheim David E, Koolman Xander
Format: Article
Language:English
Published: BMC 2012-03-01
Series:BMC Health Services Research
Online Access:http://www.biomedcentral.com/1472-6963/12/76