The Productivity Improvement Effort of UMM Medical Center (UMC) Pharmacy from Customers Perspectives
Introduction: The success measurement of management application in an organization or company can be seen from the company or organization’s productivity. Customer perspective used to measure productivity is by looking patients’ satisfaction by measuring importance and performance matrices and custo...
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| Format: | Article |
| Language: | English |
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Universitas Sultan Agung Semarang
2017-03-01
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| Series: | Sains Medika |
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| Online Access: | http://jurnal.unissula.ac.id/index.php/sainsmedika/article/view/1177 |