Evaluation And Ranking Of Effective Factors Of Pharmacies Service Quality Using Integrative Approach Kano - TOPSIS (Case Study: Pharmacies In Bushehr)

Evaluation And Ranking Of Effective Factors Of Pharmacies Service Quality Using Integrative Approach Kano - TOPSIS (Case Study: Pharmacies In Bushehr)

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Background and Aim: The purpose of the present study was to assess and prioritize the factors affecting the quality of services of pharmacies in Bushehr using Kano model and TOPSIS method and to provide practical strategies for quality improvement in the current situation. Materials and Methods: Thi...

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Bibliographic Details
Main Authors: Jamalodin Kaboutari, Behzad Shoghi, Fatemeh Mastri Farahani
Format: Article
Language:fas
Published: Tehran University of Medical Sciences 2014-03-01
Series:پیاورد سلامت
Subjects:
service quality
pharmacy
kano model
topsis
Online Access:http://payavard.tums.ac.ir/article-1-5279-en.html

Internet

http://payavard.tums.ac.ir/article-1-5279-en.html

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