Evaluation And Ranking Of Effective Factors Of Pharmacies Service Quality Using Integrative Approach Kano - TOPSIS (Case Study: Pharmacies In Bushehr)
Background and Aim: The purpose of the present study was to assess and prioritize the factors affecting the quality of services of pharmacies in Bushehr using Kano model and TOPSIS method and to provide practical strategies for quality improvement in the current situation. Materials and Methods: Thi...
Main Authors: | Jamalodin Kaboutari, Behzad Shoghi, Fatemeh Mastri Farahani |
---|---|
Format: | Article |
Language: | fas |
Published: |
Tehran University of Medical Sciences
2014-03-01
|
Series: | پیاورد سلامت |
Subjects: | |
Online Access: | http://payavard.tums.ac.ir/article-1-5279-en.html |
Similar Items
-
Evaluation And Ranking Of Effective Factors Of Pharmacies Service Quality Using Integrative Approach Kano - TOPSIS (Case Study: Pharmacies In Bushehr)
by: Jamalodin Kaboutari, et al.
Published: (2014-03-01) -
Evaluation of Customer Satisfaction of Pharmacies Service Quality Using Integrated and Hybrid Kano-Servqual Approach
by: Abolghasem Arabioun, et al.
Published: (2014-05-01) -
Service Quality Assessment Using Servqual and Kano Models
by: Shanty Kusuma Dewi
Published: (2019-02-01) -
Patient Satisfaction and Utilization of Pharmacy Care Services at an Independent Community Pharmacy
by: Dooda, Nicole, et al.
Published: (2017) -
Relationship between pharmacy residency examination rank and specialty choice for French pharmacy residency-admitted students
by: Fardel O
Published: (2017-03-01)