Application of balanced scorecard in the evaluation of a complex health system intervention: 12 months post intervention findings from the BHOMA intervention: a cluster randomised trial in Zambia.

In many low income countries, the delivery of quality health services is hampered by health system-wide barriers which are often interlinked, however empirical evidence on how to assess the level and scope of these barriers is scarce. A balanced scorecard is a tool that allows for wider analysis of...

Full description

Bibliographic Details
Main Authors: Wilbroad Mutale, Jeffrey Stringer, Namwinga Chintu, Roma Chilengi, Margaret Tembo Mwanamwenge, Nkatya Kasese, Dina Balabanova, Neil Spicer, James Lewis, Helen Ayles
Format: Article
Language:English
Published: Public Library of Science (PLoS) 2014-01-01
Series:PLoS ONE
Online Access:http://europepmc.org/articles/PMC3994016?pdf=render