INCORPORATING KANSEI ENGINEERING INTO SERVICE QUALITY TOOLS TO IMPROVE THE AIRLINE SERVICES
The aviation industry in Indonesia continues to grow rapidly in the recent years. In 2015, ASEAN Open Sky, the policy of liberalization of air transportation in Southeast Asia was applied and opened the airspace between fellow members of ASEAN countries. Kansei Engineering identifies the design elem...
| Main Authors: | , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Center for Quality, Faculty of Engineering, University of Kragujevac, Serbia
2018-06-01
|
| Series: | International Journal for Quality Research |
| Subjects: | |
| Online Access: | http://www.ijqr.net/journal/v12-n2/2.pdf |