The Impact of Factors FormingEmployee Service Attitude on Service Quality, Customer Satisfaction and Loyalty in the Hotel Industry
Purpose: This study investigates the effects of hotel employees’ service attitude on service quality and examines the relationships among hotel employees’ service attitude, service quality, customer satisfaction, and loyalty. Design/methodology/approach: A survey was administered to hotel employees...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
People & Global Business Association (P&GBA)
2020-09-01
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| Series: | Global Business and Finance Review |
| Subjects: | |
| Online Access: | http://www.gbfrjournal.org/pds/journal/thesis/20201014140105-V5O8A.pdf |