Small and Medium Enterprises using Software as a Service: Exploring the different roles of intermediaries

Software as a Service (SaaS) can provide significant benefits to small and medium enterprises (SMEs) due to advantages like ease of access, 7*24 availability, and utility pricing. However, underlying the SaaS delivery model is often the assumption that SMEs will directly interact with the SaaS vendo...

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Bibliographic Details
Main Authors: Nagarajan Venkatachalam, Erwin Fielt, Michael Rosemann, Shane Mathews
Format: Article
Language:English
Published: Australasian Association for Information Systems 2014-11-01
Series:Australasian Journal of Information Systems
Subjects:
SME
Online Access:http://journal.acs.org.au/index.php/ajis/article/view/1101