MANAJEMEN EMOSI SESUAI TUNTUTAN KERJA (EMOTIONAL LABOR) DITINJAU DARI TIPE KEPRIBADIAN PADA WIRANIAGA
This study aims to investigate the difference in management of emotions as the demands of work (emotional labor) between extrovert and introvert salespeople. Subjects comprised 92 salespeople of the department store “X” (82 women; 10 men), aged 18-40 years (mean of age 22 years). In average, subject...
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| Format: | Article |
| Language: | Indonesian |
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Universitas Diponegoro
2015-04-01
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| Series: | Jurnal Psikologi Undip |
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| Online Access: | http://ejournal.undip.ac.id/index.php/psikologi/article/view/9795 |