Structure, complexity and cooperation in parallel external chat interactions

Structure, complexity and cooperation in parallel external chat interactions

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This article examines structure, complexity and cooperation in external chat interactions at the workplace in which one of the participants is taking part in multiple parallel conversations. The investigation is based on an analysis of nine chat interactions in a work-related context, with particula...

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Bibliographic Details
Main Author: Anette Grønning
Format: Article
Language:Danish
Published: Sammenslutningen af Medieforskere i Danmark (SMID) 2012-09-01
Series:MedieKultur: Journal of Media and Communication Research
Subjects:
Applied Conversation Analysis (CA)
chat interaction
turntaking
external workplace interaction, employee
customer
multiple short turns
asymmetrical relation
many one-to-one, parallel interactions
Online Access:https://tidsskrift.dk/mediekultur/article/view/6042

Internet

https://tidsskrift.dk/mediekultur/article/view/6042

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