The analysis of customer satisfaction factors which influence chatbot acceptance in Indonesia

Chatbot program has evolved in the Indonesian market as the representative of online service customer that provides immediate response and it is able to interact with customers by using Natural Language Processing. This study aims to determine the extent of the customer satisfaction factors that suc...

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Bibliographic Details
Main Authors: Lim Sanny, Ari Clementin Susastra, Choky Roberts, Reflia Yusramdaleni
Format: Article
Published: Growing Science 2019-12-01
Series:Management Science Letters
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