Learning from Chatting: How Our Virtual Reference Questions Are Giving Us Answers
<b>Objective</b> ‐ This research compares two types of online reference services and attempts to determine whether the same sorts of questions are being asked; which questions are being asked most often; and whether patron and staff behaviour is consistent or different in the two types o...
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| Format: | Article |
| Language: | English |
| Published: |
University of Alberta
2010-06-01
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| Series: | Evidence Based Library and Information Practice |
| Online Access: | http://ejournals.library.ualberta.ca/index.php/EBLIP/article/view/6927/6961 |