Pengukuran Kepuasan Pelanggan Menggunakan Servqual di Spinelli Coffee Gandaria
Customers satisfaction to service and or tangible products provide by coffee shop could be a distinctive phenomenon to a company. To give in-depth insight for this issue, the study and SERVQUAL approach was valued to help Spinelli Coffee to give their best service. Using interview and questtionaire,...
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| Format: | Article |
| Language: | English |
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Bina Nusantara University
2013-05-01
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| Series: | Binus Business Review |
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| Online Access: | https://journal.binus.ac.id/index.php/BBR/article/view/1410 |