Consumers' propensity to complain towards tourist agencies' services: Evidence from Serbia and Croatia
The goal of the research is to determine a statistically significant difference in the tendency to appeal in relation to socio-demographic characteristics of the users of tourist services. The study has been conducted on a group sample of 116 respondents from Serbia and 106 respondents from Croatia....
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Economics institute, Belgrade
2018-01-01
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| Series: | Industrija |
| Subjects: | |
| Online Access: | https://scindeks-clanci.ceon.rs/data/pdf/0350-0373/2018/0350-03731803113T.pdf |