A factor analytical service quality measurement scale for supermarkets in South Africa
The interest on quality issues have increased and attracted much attention in the last two decades. Limited academic research has been done in measuring service quality in a supermarket context. The research study attempts to clarify the conceptualisation and measurement of service quality within a...
| Main Authors: | , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
AOSIS
2014-10-01
|
| Series: | South African Journal of Economic and Management Sciences |
| Online Access: | https://sajems.org/index.php/sajems/article/view/1224 |