Using ISO 9001 Principles to Enhance Total Quality Management: A Case Study of a Packaging Manufacturer in South Africa
The lifting of sanctions post-1994 ushered in the era of international trade in South Africa. To be competitive, the selected packaging organisation became ISO 9001 certified. However, it continued to be plagued by product quality complaints filed by customers. The objective of the study was to as...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Research and Postgraduate Support Directorate
2021-07-01
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| Series: | African Journal of Inter-Multidisciplinary Studies |
| Subjects: | |
| Online Access: | https://137.158.157.31/index.php/ajims/article/view/902 |