Factors affecting medical file documentation during telephone triage at an emergency call centre: a cross-sectional study of out-of-hours home visits by general practitioners in France

Factors affecting medical file documentation during telephone triage at an emergency call centre: a cross-sectional study of out-of-hours home visits by general practitioners in France

Abstract Background In France, general practitioners (GPs) perform out-of-hours home visits (OOH-HVs) after physician-led telephone triage at the emergency call centre. The quality of a systematic physician-led triage has not been determined in France and may affect the efficiency of the OOH-HV proc...

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Bibliographic Details
Main Authors: Matthieu Heidet, Florence Canoui-Poitrine, François Revaux, Thomas Perennou, Maeva Bertin, Charles Binetruy, Julien Palazzi, Eric Tapiero, Michel Nguyen, Paul-Georges Reuter, Eric Lecarpentier, Julien Vaux, Jean Marty
Format: Article
Language:English
Published: BMC 2019-07-01
Series:BMC Health Services Research
Subjects:
Emergency call Centre
Telephone triage
Out-of-hours primary care
Organization
Quality
Online Access:http://link.springer.com/article/10.1186/s12913-019-4350-4

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http://link.springer.com/article/10.1186/s12913-019-4350-4

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