Exploring employee retention and intention to leave within a call centre
Orientation: Call centre organisations are plagued with high levels of employee turnover and are challenged by effectively retaining their staff. Research purpose: The study sets out to establish factors that affect the retention of call centre agents and to determine call centre agents’ intention...
Main Authors: | , , , , |
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Format: | Article |
Language: | English |
Published: |
AOSIS
2018-03-01
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Series: | South African Journal of Human Resource Management |
Subjects: | |
Online Access: | https://sajhrm.co.za/index.php/sajhrm/article/view/905 |