Exploring employee retention and intention to leave within a call centre

Orientation: Call centre organisations are plagued with high levels of employee turnover and are challenged by effectively retaining their staff. Research purpose: The study sets out to establish factors that affect the retention of call centre agents and to determine call centre agents’ intention...

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Bibliographic Details
Main Authors: Nelesh Dhanpat, Faith D. Madou, Phokela Lugisani, Rethabile Mabojane, Mbail Phiri
Format: Article
Language:English
Published: AOSIS 2018-03-01
Series:South African Journal of Human Resource Management
Subjects:
Online Access:https://sajhrm.co.za/index.php/sajhrm/article/view/905