Antecedents and Consequence of Frontline Employees’ Commitment to Service Quality in Hotels: Proactivity, Organizational Learning Culture, Empowerment, and Job Efficacy
Given the significant roles that they play in the customer services, the frontline employees’ work attitudes and behavior patterns can largely influence the customer satisfaction and performance of service organizations. Adding to the growing research on work attitudes, this research aims at deepeni...
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| Format: | Article |
| Language: | English |
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People & Global Business Association (P&GBA)
2018-12-01
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| Series: | Global Business and Finance Review |
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| Online Access: | http://www.gbfrjournal.org/pds/journal/thesis/20190109135541-3BE6L.pdf |