Bilgi ve Belge Hizmetlerinde Mükemmeli Yakalamak: Örnekedinme / Benchmarking Practices in the Information and Documentation Centers
Prior to 1980’s most of the Information and Documentation Centers(IDC) had adopted customer satisfaction as the quality criterion of their services. During the 80’s IDC’s became aware of Total QualityManagement as one of the primary influencing factors in increasing the efficiency of information ser...
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| Format: | Article |
| Language: | English |
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Üniversite ve Araştırma Kütüphanecileri Derneği
2007-04-01
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| Series: | Bilgi Dünyası |
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| Online Access: | http://www.unak.org.tr/BilgiDunyasi/gorusler/2007/Cilt8/Sayı1/30-48.pdf |