Patient satisfaction analysis: Identifying key drivers and enhancing service quality of dental care
Background/purpose: Dental care service quality has received increasing attention in recent years. Patient satisfaction is extensively used to evaluate healthcare service quality. The aim of this study was to propose a conceptual framework for identifying the key drivers and provide guidance for enh...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Elsevier
2013-09-01
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| Series: | Journal of Dental Sciences |
| Subjects: | |
| Online Access: | http://www.sciencedirect.com/science/article/pii/S199179021200181X |