Service quality and customer satisfaction in the health care industry - towards health tourism market

The purpose – Service quality and customer satisfaction have been extensively researched in the profit sector, but are also important in the non-profit sector. Specialty hospitals and health spas operate in the non-profit sector in Croatia, but some of them try to provide a part of their services to...

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Bibliographic Details
Main Authors: Suzana Marković, Dina Lončarić, Damir Lončarić
Format: Article
Published: Faculty of tourism and hospitality management 2014-12-01
Series:Tourism and Hospitality Management
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