ANALISIS KESENJANGAN PADA PELAYANAN PENDAFTARAN TANAH PERTAMA KALI DI KANTOR PERTANAHAN KOTA BEKASI

ANALISIS KESENJANGAN PADA PELAYANAN PENDAFTARAN TANAH PERTAMA KALI DI KANTOR PERTANAHAN KOTA BEKASI

In order to increase service performance of government agencies, the stakeholders have to pay attention to the satisfaction of the public it serves. This study aimed to determine the level of public satisfaction and further will be analyzed the gap between service performances of the agency and publ...

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Bibliographic Details
Main Authors: Nono Sukirno, Budi Mulyanto, Dedi Budiman Hakim
Format: Article
Language:Indonesian
Published: Institut Pertanian Bogor 2015-05-01
Series:Jurnal Ilmu Keluarga dan Konsumen
Subjects:
Importance Performance Analysis (IPA)
public satisfaction
service performance
service quality
Online Access:https://jurnal.ipb.ac.id/index.php/jikk/article/view/10026

Internet

https://jurnal.ipb.ac.id/index.php/jikk/article/view/10026

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