Does Case Management Provide Support for Staff Facing Frequent Users of Emergency Departments? A Comparative Mixed-Method Evaluation of ED Staff Perception

Does Case Management Provide Support for Staff Facing Frequent Users of Emergency Departments? A Comparative Mixed-Method Evaluation of ED Staff Perception

Abstract Objective Frequent users of emergency departments (FUED) account for a disproportionate number of emergency department (ED) visits and contribute to a wide range of challenges for ED staff. While several research has documented that case management (CM) tailored to FUED leads to a reduction...

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Bibliographic Details
Main Authors: Michael von Allmen, Véronique S. Grazioli, Miriam Kasztura, Oriane Chastonay, Joanna C. Moullin, Olivier Hugli, Jean-Bernard Daeppen, Patrick Bodenmann
Format: Article
Language:English
Published: BMC 2021-08-01
Series:BMC Emergency Medicine
Subjects:
Frequent users of emergency departments
Case management
Emergency service
Staff
Online Access:https://doi.org/10.1186/s12873-021-00481-9

Internet

https://doi.org/10.1186/s12873-021-00481-9

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