Multilevel model of a helpline quality assessment
A model of assessment of the work of help-line is proposed. The authors discuss four levels of this process: client-counselor relations, helpline as organization, helpline among other organizations involved in mental health domain, helpline and society. It is claimed that for each level a number of...
| Main Authors: | , |
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| Format: | Article |
| Language: | Russian |
| Published: |
Moscow State University of Psychology and Education
2012-01-01
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| Series: | Консультативная психология и психотерапия |
| Subjects: | |
| Online Access: | http://psyjournals.ru/en/mpj/2012/n1/58837.shtml |