Evaluasi Terhadap Kualitas Pelayanan Publik Melalui Kajian Indeks Kepuasan Masyarakat (IKM) pada Unit Referensi Perpustakaan Universitas Gadjah Mada
The problems discussed in this research are the quality of public services has been implemented by the Reference Unit Gadjah Mada University Library and the factors that need to be improve in order to improve the quality of service to the community. The purpose of this research was to determine the...
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| Format: | Article |
| Language: | English |
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Universitas Gadjah Mada
2016-01-01
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| Series: | Berkala Ilmu Perpustakaan dan Informasi |
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| Online Access: | https://jurnal.ugm.ac.id/bip/article/view/8835 |