Strategi Service Quality Sebagai Media Dalam Menciptakan Kepuasan Dan Loyalitas Pelanggan

Quality of service is one of the factors that determine customer satisfaction. The good quality of service and its effectiveness in carrying out the promotion mix will provide positive responses to customer satisfaction to remain loyal using its services. The creation of customer satisfaction can pr...

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Bibliographic Details
Main Authors: Nik Haryanti, Diyanus Abdul Baqi
Format: Article
Language:Indonesian
Published: Program Studi Ekonomi Syariah 2019-11-01
Series:Journal of Sharia Economics
Subjects:
Online Access:http://journal.iaialhikmahtuban.ac.id/index.php/JSE/article/view/72/57