When and How Does Sustainable HRM Improve Customer Orientation of Frontline Employees? Satisfaction, Empowerment, and Communication

When and How Does Sustainable HRM Improve Customer Orientation of Frontline Employees? Satisfaction, Empowerment, and Communication

This study investigated the relationship between sustainable human resource management (HRM) practices, employee satisfaction, and customer orientation of frontline employees (FLEs) in the hotel industry from the perspective of internal marketing. Specifically, the study focused on three facets of s...

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Bibliographic Details
Main Authors: Youngsam Cho, Yongduk Choi
Format: Article
Language:English
Published: MDPI AG 2021-03-01
Series:Sustainability
Subjects:
sustainable HRM
employee satisfaction
customer orientation
organizational empowerment
organizational communication
Online Access:https://www.mdpi.com/2071-1050/13/7/3693

Internet

https://www.mdpi.com/2071-1050/13/7/3693

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