Tauriana, D., & Christine, C. (2011). Analisis Hubungan Service Recovery terhadap Complaining Behavior dan Dampaknya terhadap Brand Switching. Bina Nusantara University.
Chicago Style (17th ed.) CitationTauriana, Dian, and Christine Christine. Analisis Hubungan Service Recovery Terhadap Complaining Behavior Dan Dampaknya Terhadap Brand Switching. Bina Nusantara University, 2011.
MLA (8th ed.) CitationTauriana, Dian, and Christine Christine. Analisis Hubungan Service Recovery Terhadap Complaining Behavior Dan Dampaknya Terhadap Brand Switching. Bina Nusantara University, 2011.
Warning: These citations may not always be 100% accurate.