An Assessment of the Impact of Employee Satisfaction on Customer Satisfaction in Hotel Enterprises
The aim of this study is to determine the personnel evaluations of employee satisfaction factors in customer satisfaction by using statistical methods. Firstly, the studies about the factors affecting the satisfaction of the employees in the literature were examined and the statements used in the...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Isarder
2018-12-01
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| Series: | İşletme Araştırmaları Dergisi |
| Subjects: | |
| Online Access: | https://www.isarder.org/2018/vol.10_issue.4_article40_full_text.pdf |