Quality of service delivered by alcoholic beverage suppliers to customers in the South African hospitality industry
Service quality can be described as the relative distance between a customer’s expectation of how they feel a service should be performed, and their perception of how that service was executed. Anecdotal evidence suggested that, according to this definition, a service quality “gap” exists between th...
| Main Authors: | , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
AfricaJournals
2019-05-01
|
| Series: | African Journal of Hospitality, Tourism and Leisure |
| Subjects: | |
| Online Access: | https://www.ajhtl.com/uploads/7/1/6/3/7163688/article_8_vol_8_3__2019.pdf |