An application of fuzzy logic to assess service quality attributes in logistics industry
Differentiation, growing competitive advantage, and excellence has been proved to be the result of service quality. At the same time, measuring attributes of service quality and customer satisfaction is fuzzy and ambiguous, and methods available for their measurement are generally classical. This p...
| Main Authors: | , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Vilnius Gediminas Technical University
2015-06-01
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| Series: | Transport |
| Subjects: | |
| Online Access: | https://journals.vgtu.lt/index.php/Transport/article/view/1773 |